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Billing Information

Billing Procedures

We will read meters between the 15th and the 20th of each month. The reading date will be determined on how the month falls and if there are holidays to consider.  The bill is due on the 1st of the month, but you have until the 10th to pay it. Failure to receive a bill does not waive the penalty.  If you fail to pay by the 10th of the month or if your payment is postmarked after the 10th, a penalty of 10% of that month's usage will be assessed to your account. There are no exceptions. If the 10th falls on a Saturday, the above applies. However, if the 10th falls on a Sunday and remittance is received on Monday, the 11th, or postmarked the 11th, there will be no penalty. There is a drop box to the left of our front door if you need to drop your bill off before or after hours.

Meters are locked for non-payment when payment has not been received prior to the date specified on the top of the billing statement under messages..  If payment has not been made by this time, the customer will be charged a $50.00 service charge, and the water service will be disconnected. The account has to be paid in full before re-connection occurs. 

We charge $25.00 for all payments returned from any financial institutions due to non-payable circumstances.


Re-establishing Credit

If your water service has been disconnected for non-payment and you want the service re-connected, the following will be required:

  • Payment of all outstanding balances plus six percent (6%) interest
  • $50 Re-connect fee
  • Deposit, if none exists on account

Final Bills

When you no longer need service at your present location, please contact our office. The following information will be necessary:

  • Your name
  • Account number
  • Date meter is to be locked
  • Address where final bill or deposit refund will need to be sent

We will read and lock the meter on the date specified, and a final bill will be figured. If you have a deposit on the account, the final bill will be applied towards the deposit. A check will be issued within 30 days to refund any part of the deposit left over. If the deposit does not cover total amount of final bill, we will send you a statement with total due. This is due upon receipt.

Our Rates

A minimum rate of $17.00 is charged each month for any meter that does not have one of our locks.  This is charged regardless of whether any water is used or not.  The second 1000 gallons are $14.00, and the third 1000 and over are charged at $11.75.

You can figure your water bill by using residential or business rate schedule.  This amount is due by the 10th.  After the 10th of the month, you must add 10% penalty.

Livonia Water & Wastewater Rates

A minimum rate of $34.00 is charged each month for any meter in Livonia that does not have one of our locks. This is charged regardless of whether any water is used or not. Up to 1000 gallons can be used before an additional charge applies. The second 1000 gallons and over are charged at $5.00 per thousand.

You can figure your water and wastewater bill by using the residential rate schedule. This amount is due by the 10th, after that date you must add a 10% penalty.



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