Bill Payment

PWSD 1 of Putnam County offers a wide variety of convenient payment options for our customers. Simply choose the option that best suits your needs.

Online Bill Payment

On July 1, 2020, we started a new way of taking payments.  If paying your bill online just click the green "Pay Your Bill Now" button and follow the prompts.  You will need a username and password.  If you are a first-time user click the "Sign Up" button and follow the prompts.  You will also need your account number, so it is best to have your statement in front of you.  If you register your account you only need to put your information in one time.  You can pay by credit/debit card, however, the transactions can not be more than $250.00 at one time. This includes the fee of $2.95 that will be charged for the transaction. If the amount is over the limit, you will be charged the fee per transaction.  If you decide to pay by electronic check you can pay a higher amount and will be charged the one-time service fee.  We still take payments by cash or check like we always have.  Please remember to bring your payment stub with your check.  All payments must be in our office or dropbox by the 10th of the month in order not to have a penalty. 

 

We have a new Electronic Telephone Payment Service. The number is #855-844-0386. You can pay over the phone and it will give you prompts to pay your bill. You will need to have your account number to complete the transaction.  A convenience fee of $3.90 will be added automatically for this service.  

Payment By Mail

If paying by check or money order through the mail, please send all payments with your payment stub. Please mail your payment at least five-seven business days before the due date specified on your bill to avoid late fees.  We no longer honor postmarks. To avoid a penalty, payments must be in our office by the 10th of the month.  

Automatic Bank Draft (ACH)

The worry-free way to pay your water bill. With this service, the amount of your monthly bill is automatically deducted from your bank account on the 10th of the month and credited to your utility account. There is no set-up fee or charge associated with this method of payment. To set up Automated Bank Draft, simply download and fill out the ACH Authorized Form located in the Forms & Reports Section and drop it off or mail it to our office, along with a voided check. We must have the original signed form.  Call, if any questions.

Payment Drop-off Location

You may pay your bill in person at our office address. We accept cash, check, or money orders.  Please have your payment stub with your cash or check.

Note:  Waiting until the 10th of the month will mean longer wait times due to customers calling and coming in during that time. 

Payment Through Financial Institution Online Bill Pay

Many financial institutions such as major banks offer their customers the ability to pay their bills via an online bill payment service (through your bank's website). Normally, these services debit the customer's checking or savings account to pay the bill. Depending on the financial institution, they may or may not charge a fee for the service. Payments may take up to seven business days to post to the customer's account.  This procedure is different from our ACH Auto Withdrawal.  Please consult with your bank for more information.

Billing Procedures

We read meters between the 15th and the 20th of each month. The reading date will be determined by how the month falls and if there are holidays to consider.  The bill is due on the 1st of the month, but we give you until the 10th of the month before a penalty is added.  Failure to receive a bill does not waive the penalty.  If you fail to pay by the 10th of the month a penalty of 10% of that month's usage will be assessed to your account. There are no exceptions. If the 10th falls on a Saturday or Sunday and remittance is received on Monday, the 11th there will be no penalty. There is a dropbox to the left of our front door if you need to drop your bill off before or after hours.

Meters are locked for non-payment when payment has not been received before the date specified on the top of the billing statement under messages.  If payment has not been made by this time, the customer will be charged a $50.00 service charge, and the water service will be disconnected. The account has to be paid in full before re-connection occurs. 

We charge $25.00 for all payments returned from any financial institutions due to non-payable circumstances.

 

Re-establishing Credit

If your water service has been disconnected for non-payment and you want the service re-connected, the following will be required:

  • Payment of all outstanding balances plus six percent (6%) interest
  • $50 Re-connect fee
  • Deposit, if none exists on account

Final Bills

When you no longer need service at your present location, please contact our office. The following information will be necessary:

  • Your name
  • Account number
  • The date meter is to be locked
  • Address where a final bill or deposit refund will need to be sent

We will read and lock the meter on the date specified, and a final bill will be figured. If you have a deposit on the account, the final bill will be applied towards the deposit. A check will be issued within 30 days to refund any part of the deposit that is left over. If the deposit does not cover the total amount of the final bill, we will send you a statement with the total due. This is due upon receipt.

Our Rates

A minimum rate of $19.81 is charged each month for any meter that does not have one of our locks.  This is charged regardless of whether any water is used or not.  The second 1000 gallons are $16.31, and the third 1000 and over are charged at $13.69.

You can figure your water bill by using a rate schedule.  This amount is due by the 10th.  After the 10th of the month, you must add a 10% penalty.
 

Livonia Water & Wastewater Rates

A minimum rate of $36.81 is charged each month for any meter in Livonia that does not have one of our locks. This is charged regardless of whether any water is used or not. Up to 1000 gallons can be used before an additional charge applies. The second 1000 gallons are $21.31 and the third 1000 is 18.69.

You can figure your water and wastewater bill by using the water and sewer rate schedule. This amount is due by the 10th, after that date, you must add a 10% penalty.

 

Payment Address

PWSD 1 of Putnam County
28421 US Highway 136
Unionville, MO 63565